FAQs
Find answers to common questions about shopping with Offerflat. If you cannot find the answer you need, please visit our Contact Us page.
What does Offerflat sell?
Offerflat sells furniture for every room, including beds, bedroom sets, mattresses, sofas and loveseat sets, sectional sofas, 5pc and 7pc dining table and chair sets, and vanity mirrors.
Do you offer free shipping?
Yes. Shipping is free on all orders. We ship within the United States only; we do not offer international shipping.
How long does delivery take?
Orders are processed within 0 to 2 business days (Monday to Friday). Orders placed after the daily cut-off time of 5:00 PM (EST) are processed on the next business day. Transit time is 3 to 5 business days, so the total delivery time is 3 to 7 business days. Orders are not processed or shipped on weekends or public holidays. For more details, see our Shipping Policy.
How can I track my order?
When your order ships, we send a shipping confirmation email that includes your tracking number. You can also track your order on our Order Tracking page using your Order ID and billing email. If you have not received a tracking email within 2 business days of ordering, please contact us.
What is your return policy?
You can return items within 30 days of the delivery date. Items must be unused and in their original condition and original packaging, including all parts, manuals and accessories, and proof of purchase is required. Returns are made by mail only; a prepaid return shipping label is included for eligible returns. There is no restocking fee for qualifying items. If you are returning an item because of an ordering error or a change of mind, return shipping costs may be deducted from your refund. To make a return, repack the item securely in its original packaging, attach the prepaid label to the outside of the package, and drop it off at the nearest carrier location listed on the label. If you misplace your label, contact our support team for a new one. For full details, see our Refund & Return Policy.
What if my item arrives damaged or defective?
Please take clear photos of the item and its packaging and contact our customer service team within 7 days of the delivery date, sending the photos and your order details to [email protected]. Claims made after 7 days, or without visual proof, may not be eligible for a refund, replacement or credit.
How long do refunds take?
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds for canceled orders are issued to the original payment method used during checkout.
Can I cancel my order?
Yes, you can cancel your order within 30 minutes of placing it by emailing [email protected]. Once an order has shipped, it cannot be canceled, but eligible items may be returned under our Refund & Return Policy. For full details, see our Cancel Order Policy.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club and Apple Pay. All payments are made in full at the time of purchase; we do not offer payment plans or installment billing. Sales tax is calculated and displayed at checkout based on your shipping address.
How can I contact Offerflat?
You can reach us by email at [email protected] or by phone at +1 212 912 2500. You can also visit our Contact Us page. Our address is Offerflat, 224 E 47th St, New York, NY 10017, USA.